GeM Seller Login Not Working? Here’s the Fix + Pro Tips for Smooth Access

In today’s digital procurement ecosystem, the Government e-Marketplace (GeM) has become the backbone for public buying in India. Whether you are a first-time entrepreneur, MSME owner, startup founder, or experienced vendor, GeM Seller Login is your gateway to government business.

But what happens when your GeM Portal Seller Login suddenly stops working?

If you’ve faced issues like OTP not received, password errors, account locked messages, or confusion between GeM login seller and GeM login buyer, you’re not alone.

This detailed guide will help you:

• Fix the GeM Seller Login not working issues
• Understand registration on the GeM portal clearly
• Use the Gem Portal Login Seller the right way
• Avoid common login mistakes
• Improve account security & access speed, let’s get started 👇

Understanding the GeM Portal (e-GeM Portal Explained)

The e-GeM portal is India’s official digital platform where government departments purchase goods and services transparently. Sellers can list products, quote prices, participate in bids, and receive orders directly from verified buyers.

Who Can Use the GeM Portal Login?

There are two major types of users on the GeM platform:

Sellers

• Manufacturers
• Traders
• MSMEs
• Service Providers
  They use the GeM Seller Login or the Gem Portal Login Seller

Buyers

• Government ministries
• PSUs
• Autonomous bodies
  They use the GeM login buyers

Important: Seller login and buyer login are completely separate. Using the wrong login type is one of the biggest reasons for access errors.

Common Reasons Why the GeM Seller Login Is Not Working

Let’s break down the most frequent issues sellers face during Gem Portal Seller Login:

Incorrect Username or Password

Typing errors, old credentials, or browser autofill mistakes often block login access.

OTP Not Received

This may happen due to:

• DND activated mobile number
• Email inbox spam filtering
• Server delay during peak hours

Account Locked

Multiple failed attempts can temporarily lock your GeM login seller account.

Wrong User Type Selected

Trying Gem login buyer instead of seller is a very common error.

Incomplete Registration on the GeM Portal

If KYC or mandatory documents are pending, login access may be restricted.

Step-by-Step: How to Fix GeM Seller Login Issues

 Step 1: Confirm Correct Login Type

Always select Seller Login on the Gem Portal Login page.

 Step 2: Reset Password

Use the “Forgot Password” option and follow OTP verification.

 Step 3: Check Registered Contact Details

Ensure your:

• Mobile number is active
• The email inbox & spam folder are checked

Step 4: Clear Browser Cache

Old cache data can conflict with the eGeM portal system.

Step 5: Use an updated browser

Chrome, Edge, or Firefox (latest versions) work best.

Registration on the GeM Portal: Complete Seller Overview

If login issues persist, your registration on the GeM portal might not be complete.

Documents Required:

• PAN Card
• Aadhaar (linked to mobile)
• Business address proof
• Bank account details
• MSME / Startup certificates (if applicable)

Once verified, your Gem Portal Login Seller becomes fully active.

Difference Between GeM Login Seller & GeM Login Buyer

Feature	Seller Login	Buyer Login
Purpose	Sell products/services	Purchase from sellers
Access	Product listing, bids	Orders, approvals
KYC	Mandatory	Department-based
Dashboard	Seller-centric	Buyer-centric

Never interchange the GeM login buyer with seller credentials.

Pro Tips for Smooth GeM Seller Login Access

•  Bookmark the official Gem Portal Login page
• Avoid public Wi-Fi while logging in
•  Enable 2-step verification alerts
• Update contact details immediately if changed
• Log out properly after each session

Security Best Practices for GeM Seller Login

To avoid unauthorized access:

• Never share OTP
• Change your password every 60 days
• Avoid saving passwords in browsers
• Use official portals only

How to Avoid Future Login Problems on e-GeM Portal

✔ Complete profile verification
✔ Regularly update documents
✔ Monitor account alerts
✔ Respond to GeM system emails

A well-maintained seller account ensures uninterrupted Gem Portal Seller Login access.

Conclusion: Start Selling on GeM Without Login Stress

GeM presents a significant opportunity for businesses seeking to sell directly to government buyers. While GeM Seller Login not working issues can feel frustrating, most problems are easy to fix once you understand the system.

By using the correct GeM Portal Login Seller, completing registration on the GeM portal, and following best practices, you can enjoy smooth access and focus on what really matters—winning government orders.

Start your smooth GeM journey now and unlock government business opportunities!

Frequently Asked Questions (FAQs)

1. Why is my GeM Seller Login not working?

Incorrect login credentials, OTP delivery issues, or selecting the wrong user type (buyer instead of seller) are common causes.
Source: https://gem.gov.in/user/login 

2. Is the GeM login seller different from the GeM login buyer?

Yes, seller and buyer logins are completely separate and serve different purposes on the GeM portal.
Source: https://gem.gov.in/resources/usermanuals 

3. Can I use one account for buyer and seller?

No, the GeM portal requires separate registrations for buyers and sellers.
Source: https://gem.gov.in/seller 

4. How long does registration on the GeM portal take?

Registration usually takes 1–2 working days after successful document verification.
Source: https://gem.gov.in/seller 

5. What if OTP is not received?

You should check your spam folder, ensure mobile network availability, and retry after some time.
Source: https://gem.gov.in/help 

6. Can MSMEs register on e GeM portal?

Yes, MSMEs are encouraged to register and are given multiple benefits on the GeM platform.
Source: https://gem.gov.in/seller 

7. Is PAN mandatory for GeM Seller Login?

Yes, PAN is mandatory for seller registration and login on GeM.
Source: https://gem.gov.in/resources/usermanuals 

8. Can individuals register as sellers?

Yes, individuals can register as sellers under proprietorship.
Source: https://gem.gov.in/seller 

9. How to unlock a locked GeM account?

You can unlock your account using the “Forgot Password” option or by contacting GeM support.
Source: https://gem.gov.in/help 

10. Is there any fee for GeM registration?

GeM registration is free, though transaction charges may apply to successful orders.
Source: https://gem.gov.in/termsConditions 

11. Can I change my registered mobile number?

Yes, registered mobile numbers can be updated through the seller profile section after login.
Source: https://gem.gov.in/resources/usermanuals 

12. Why does the Gem Portal Login Seller show an error?

Login errors may occur due to browser compatibility issues or incomplete seller profile details.
Source: https://gem.gov.in/help 

13. Is the GeM portal safe?

Yes, GeM is a government-managed and secure digital procurement platform.
Source: https://gem.gov.in/aboutus 

14. Can startups sell on GeM?

Yes, startups can register and sell products and services on GeM.
Source: https://gem.gov.in/seller 

15. Do I need GST for seller login?

GST requirements depend on the product or service category being sold.
Source: https://gem.gov.in/resources/usermanuals 

16. How many products can I list?

Sellers can list multiple products across eligible categories.
Source: https://gem.gov.in/resources/usermanuals 

17. What is the GeM portal used for?

The eGeM portal is used for transparent government procurement of goods and services.
Source: https://gem.gov.in/aboutus 

18. Can services be sold on GeM?

Yes, sellers can offer services such as consultancy, manpower, and maintenance services.
Source: https://gem.gov.in/seller 

19. How to update bank details?

Bank details can be updated through the seller dashboard after successful login.
Source: https://gem.gov.in/resources/usermanuals 

20. Who to contact for login issues?

You can contact the official GeM helpdesk or raise a ticket through the support section.
Source: https://gem.gov.in/help