Why Cancel A GeM Registration?
Businesses or departments may need to cancel a GeM order or deactivate their registration due to various reasons:
- Business shutdown or modification
- Compliance issues or policy adjustments
- Order errors or supplier problems
- Changing suppliers or cancelling agreements
- Non-acceptance or delayed delivery
Understanding GeM Cancellation
GeM order cancellation refers to official cancellation on the GeM portal before invoice creation or dispatch. It corrects procurement processes without financial or legal obligations. The cancellation procedure involves raising a request, providing a valid reason, and waiting for authorization.
Common Scenarios That Require GeM Cancellation
| Scenario | Reason for Cancellation |
|---|---|
| Business Closure | The company has shut down or merged |
| Duplicate Registration | Multiple accounts for the same entity |
| Incorrect Details | Wrong PAN, GST, or business type |
| Non-Compliance | Unable to meet GeM standards |
| Change in Focus | No longer offering relevant products/services |
Our GeM Cancellation Services
- Guidance for buyers and sellers on withdrawing orders
- Assistance with online cancellation requests
- Clarification on deadlines and conditions
- Handling communications with the GeM Helpdesk
- Advice on refunds and post-cancellation policies
How To Cancel An Order On GeM
For Buyers:
- Log in to your GeM portal account.
- Go to your dashboard or order history.
- Select the order you want to cancel.
- Click "Request for Order Cancellation".
- Choose the reason (e.g., product not required, delivery delay).
- Submit the request and wait for vendor approval.
For Sellers:
- Check cancellation requests from customers in your seller dashboard.
- Review the cancellation reason and order details.
- Approve or reject the request based on eligibility.
- Communicate with the buyer if necessary.
- The order status changes to "Cancelled" once approved.
Important Points To Remember
- Orders cannot be cancelled after invoice generation.
- Submit cancellation requests promptly to avoid penalties.
- Buyers can request cancellations; sellers approve/reject them.
- Document all communication through the GeM portal.
- Refunds are processed as per GeM rules.
Role of GeM Helpdesk
The GeM Helpdesk supports buyers and sellers for technical assistance, conflict resolution, and cancellation guidance. Contact official channels for help.
What Happens After Cancellation?
After approval, the order status changes to "Cancelled" and both parties receive official notifications. Refunds are processed as per GeM guidelines, maintaining accurate procurement records for audits and decision-making.
Contact Us
Need help with GeM registration or order cancellation? Our experts provide dedicated support for both buyers and sellers.
📞 Help Desk: +91 8076818682
✉️ Email: care@gemportal.online
FAQs – Apply for GeM Cancellation
Can I cancel my GeM order after invoice generation?
Yes, but it requires approval from the buyer and may involve helpdesk support. Source: GeM Official Portal
What reasons are acceptable for GeM order cancellation?
Valid reasons include wrong product, duplicate order, business closure, or compliance issues. Source: GeM Official Portal
How long does the cancellation process take on GeM?
Typically 5–7 working days depending on documentation and approvals. Source: GeM Official Portal
Does GeM Helpdesk assist in cancellation issues?
Yes, they guide both buyers and sellers and help resolve disputes. Source: GeM Official Portal
Can I re-register after cancellation?
Yes, you can re-register anytime with updated documents. Source: GeM User Signup Page
Is there a fee to cancel GeM registration?
No official fee is charged, though support providers may apply a service fee. Source: GeM Official Guidelines
What if my cancellation request is rejected?
You can revise and resubmit with the correct documents or contact the helpdesk. Source: GeM Official Guidelines